Shipping Policy

Shipping Information

We do not ship to P.O. boxes or APO/FPO addresses.

Currently, we only ship within the United States.

Shipping Methods: FedEx

Handling time: 1-3 days (Monday – Friday)

Transit time: 5-7 days (Monday – Friday)

Shipping Rates:

We offer free shipping on all orders. 

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

In case you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at myscoopster@gmail.com.

Taxes

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

For Further Inquiries:

If you have any additional questions, feel free to reach out to our customer services at:

Phone: 317–376–1993

Email: myscoopster@gmail.com